Future of BPO Careers in India
Hi,
In the course of my work I come across this question: How long BPO will survive in India? Isnt BPO too hyped up? Will it continue to provide jobs in thousands??
The BPO boom has just begun. In the beginning stages, the work that was being shipped overseas were very very basic - like Data Processing (typing, data entry etc), but over the last few months we find that the quality of the work being shipped is relatively higher order. For example, one leading firm is doing data analytics/mining in the real estate and mortgage segment. Well, nothing great about it, but we have to agree that even the best firms in India very rarely do this nature of work. Thus, the MBAs in India will find better opportunities in BPOs in this domain than what the MBAs from the premium institutes did few years back.
Another trend that I foresee - the people who get employment in the high end BPOs (Goldman Sachs, Lehman Brothers, Harvard Business School) will have great opportunities to work abroad in Wall Street in the coming years. The reasoning is - any Wall Street firm may want to hire ex Lehman/Goldman Sachs employees - wherever they maybe as long as they have something valuable to offer. The smaller Wall Street firms may not find it feasible to set up ops in India/Philippines so they will certainly maintain their research set ups in Wall Street. Similarly, the GS/Lehman trained professionals will find good work in say Melbourne, Sydney etc.
So folks: if you are working in GS/Lehman BPOs in India... hold on.. you have a great future ahead!
Catch up later,
Subir
